Responsible Gaming

Responsible Gaming Pledge

Evoplay Entertainment N.V., operating the digital gaming platform penaltyshootouts.games, is committed to the promotion of responsible gaming practices across all aspects of its operations. It is recognized by the Company that gaming activities, when conducted without appropriate safeguards, may pose risks to the financial, psychological, and social well-being of participating individuals. Accordingly, a comprehensive framework of protective measures has been established and is maintained to ensure that gaming remains a controlled, recreational activity for all registered users.

It is the policy of Evoplay Entertainment N.V. that all gaming services offered through penaltyshootouts.games shall be conducted in a manner that prioritizes user welfare. The Company acknowledges its obligation to provide transparent information regarding the risks associated with gaming, to implement accessible self-regulation tools, and to facilitate referral to professional assistance where required. All personnel engaged in the delivery of gaming services are required to adhere to the standards and protocols set forth within this policy. No gaming activity shall be marketed, promoted, or otherwise facilitated in a manner that encourages or incentivizes excessive or irresponsible participation.

The responsible gaming framework maintained by Evoplay Entertainment N.V. is subject to continuous review and enhancement in accordance with evolving regulatory requirements and industry best practices. Users are encouraged to engage with the protective mechanisms available to them and to seek assistance at the earliest indication of gaming-related harm.

Risk Indicators

The following behavioral indicators have been identified as potential signs of problematic or harmful gaming conduct. Users who recognize one or more of these characteristics in their own behavior are advised to make use of the self-regulation tools available on the platform and to consider seeking professional support.

• Escalation of Wagering Activity: A pattern of progressively increasing wager amounts is observed, particularly following periods of financial loss, as an attempt to recover previously lost funds. This behavior, commonly referred to as chasing losses, is regarded as a significant indicator of loss of control over gaming activity.
• Preoccupation with Gaming: An individual demonstrates persistent and intrusive thoughts concerning gaming activities, including planning future sessions, recalling past outcomes, or identifying means by which gaming activity may be financed, to the detriment of other areas of daily functioning.
• Neglect of Personal and Professional Obligations: Gaming participation is prioritized over the fulfillment of occupational, academic, domestic, or social responsibilities. Recurring absences, reduced performance, or deterioration of interpersonal relationships attributable to gaming involvement are noted.
• Unsuccessful Attempts to Limit or Cease Gaming: Repeated efforts to reduce the frequency or duration of gaming sessions, or to discontinue gaming activity entirely, are undertaken but are not successfully maintained. A pattern of relapse following periods of abstinence is observed.
• Gaming Under Financial Duress: Funds designated for essential expenditures, including housing, subsistence, utilities, or debt obligations, are redirected toward gaming activity. Additionally, recourse to borrowing, asset liquidation, or other financially detrimental measures for the purpose of sustaining gaming participation constitutes a recognized risk indicator.
• Emotional Dysregulation Associated with Gaming: Marked irritability, anxiety, restlessness, or depressive symptoms are experienced when gaming activity is restricted or interrupted. Conversely, gaming is utilized as a primary mechanism for the management of distress, negative affect, or personal difficulties.

Self-Exclusion

Evoplay Entertainment N.V. provides registered users with the option to request voluntary self-exclusion from the penaltyshootouts.games platform. Self-exclusion constitutes a formal mechanism by which an individual may restrict access to their account and all associated gaming services for a defined or indefinite period. This measure is made available to any user who determines that a temporary or permanent cessation of gaming activity is appropriate to their circumstances.

A self-exclusion request may be submitted at any time by contacting the Customer Support team through the designated communication channel. Upon receipt of a valid self-exclusion request, the relevant account shall be suspended within the timeframe prescribed by applicable regulatory requirements. During the period of self-exclusion, access to the platform shall be denied, and no marketing communications shall be directed to the excluded individual.

Self-exclusion periods are available in the following designations: a minimum cooling-off period, a fixed-term exclusion of defined duration, or an indefinite exclusion with no predetermined expiry date. Where an indefinite self-exclusion has been applied, reinstatement of account access shall not be effected prior to the expiration of a mandatory minimum exclusion period as stipulated by the governing regulatory framework. Any application for reinstatement shall be subject to review and shall not be processed automatically.

It is acknowledged that self-exclusion, while an effective protective measure, is not infallible. Users who have applied for self-exclusion are advised to consider supplementary measures, including the use of third-party software-based blocking tools, to further restrict access to gaming content across digital devices.

Control Options

In addition to self-exclusion, Evoplay Entertainment N.V. makes available to registered users a suite of account-level control mechanisms designed to support responsible management of gaming activity. These tools are accessible through user account settings or upon request to Customer Support and may be applied, modified, or removed in accordance with the parameters established within the applicable regulatory framework.

Deposit Limits: Users may establish maximum thresholds for funds deposited into their gaming account over specified periods, including daily, weekly, and monthly intervals. Reductions to existing deposit limits shall take effect immediately upon request. Increases to deposit limits are subject to a mandatory review period before becoming operative.

Loss Limits: A maximum loss threshold may be set by the user, specifying the total amount of funds that may be expended through gaming activity within a defined period. Upon reaching the established loss limit, further wagering shall be suspended for the remainder of the applicable period.

Wager Limits: Restrictions may be placed upon the maximum value of individual wagers permitted within a designated timeframe. This mechanism is intended to prevent escalation of wagering behavior within a single gaming session or across multiple sessions.

Session Time Limits: Users may configure maximum session durations, upon the expiration of which access to gaming activity shall be automatically suspended for a defined cooling-off period. Session time limit parameters assist in the prevention of extended, uninterrupted gaming engagement.

Reality Check Notifications: Periodic notifications may be activated to alert users to the duration of active gaming sessions and to prompt reflection on continued participation. These notifications are delivered at intervals selected by the user and are intended to encourage informed decision-making regarding ongoing gaming activity.

Account Cooling-Off Period: Users may request a temporary suspension of their account for a specified short-term period. During a cooling-off period, access to gaming services shall be restricted, providing an opportunity for the user to reconsider continued participation without the commitment of a formal long-term self-exclusion.

Help & Assistance

Evoplay Entertainment N.V. recognizes that certain individuals may require professional support in addressing gaming-related difficulties. A range of specialist organizations and services exists to provide confidential guidance, counseling, and assistance to individuals affected by problematic gaming behavior, as well as to their families and associates.

It is recommended that individuals who identify signs of harmful gaming conduct in themselves or others seek assistance from qualified professionals without delay. Services available in this field include confidential helplines staffed by trained counselors, face-to-face counseling and therapeutic intervention programs, support groups for individuals experiencing gaming-related difficulties, and advisory services providing financial guidance to those affected by gaming-related debt.

Such services are provided by national health authorities, charitable organizations, and specialist treatment centers operating across numerous jurisdictions. Individuals are encouraged to contact their national or regional health service, or to seek referral from a medical practitioner, in order to identify and access the most appropriate support services available within their territory.

Evoplay Entertainment N.V. is prepared to provide information regarding relevant support resources upon request. Users seeking guidance on available assistance are invited to contact the Company through the responsible gaming inquiry channel specified below.

Reach Out

All inquiries pertaining to responsible gaming matters, including requests for account limitations, self-exclusion applications, and requests for information regarding support resources, may be directed to the Responsible Gaming team of Evoplay Entertainment N.V. by electronic correspondence addressed to [email protected]. All communications received through this channel shall be treated with strict confidentiality and shall be processed in accordance with the Company's data protection obligations and responsible gaming