Support & Contact

Contact Details

All formal inquiries, administrative correspondence, and business communications directed to Evoplay Entertainment N.V. may be submitted via the official electronic mail address provided below. It is requested that all correspondence be composed in a clear and structured manner, with the subject matter explicitly stated in the message header to facilitate prompt and accurate processing by the responsible department.

Official Electronic Mail Address: [email protected]

Evoplay Entertainment N.V. operates the online platform accessible at penaltyshootouts.games. All communications received through the designated contact channel are subject to review and processing in accordance with the operational procedures established by the company. Unsolicited or irrelevant correspondence may be disregarded at the discretion of the receiving department.

Customer Support

Customer support services are provided by Evoplay Entertainment N.V. in accordance with standardized service protocols designed to ensure that all submitted inquiries are handled in a consistent, fair, and timely manner. Support requests may be submitted exclusively through the official electronic mail address listed above.

Upon receipt of a support request, an acknowledgment of receipt is issued to the submitting party within a reasonable operational timeframe. All submitted cases are assigned a reference identifier and are processed in the order in which they are received, subject to the nature and complexity of the matter under consideration.

The following response time standards are observed under normal operational conditions:

• General inquiries and informational requests are addressed within a period of up to five (5) business days from the date of receipt.
• Technical issues and account-related matters are reviewed and responded to within a period of up to three (3) business days from the date of receipt.
• Urgent matters of a regulatory or compliance nature are escalated to the appropriate internal department and are addressed as a matter of priority, within a period not exceeding two (2) business days.

It is noted that response times may be subject to variation during periods of elevated inquiry volume or in circumstances beyond the reasonable control of Evoplay Entertainment N.V. In such instances, every reasonable effort is made to minimize any deviation from the standard response time commitments stated herein.

Users are kindly requested to provide complete and accurate information when submitting a support request, including a detailed description of the matter, any relevant reference numbers, and the electronic mail address associated with the account in question, where applicable. Incomplete submissions may result in processing delays.

All customer support interactions are conducted in strict accordance with the applicable data protection regulations and the privacy policy of Evoplay Entertainment N.V. Personal data submitted in the course of a support request is processed solely for the purpose of resolving the matter to which it relates and is not retained beyond the period necessary for such purposes.